Small grants making a big difference
To track the progress of an application, please check GrantsPlus for the latest information, log-on and enter the GA reference number.
Please refer to the FAQS on application status.
We are still able to accept applications for flooring, but due to current lockdown procedures please ensure that any flooring supplier confirms they will adhere to social distancing protocols.
If the offer was for a bed/mattress our supplier Dreams Ltd will contact the person receiving the item within 7 working days of receiving an order from Glasspool, to arrange a delivery date. If Bedding was also requested, we are currently unable to provide this directly via our supplier and the grant for bedding will be made via a bacs payment to your organisation. Please visit the Dreams website for information about their social distancing protocols. Click on the link below and scroll to the section ‘Social Distancing and what to expect on day of delivery’
https://www.dreams.co.uk/delivery-information
Dreams can be contacted on 01628 535 336
Please find below the latest delivery guidance from AO.
AO will send a link to the person receiving an item via a text message within 5 working days of receiving an order from Glasspool. The link, once clicked, will take them to a dedicated website where they can complete the order in two simple steps.
They will be asked to:
Answer some short questions to ensure smooth delivery, installation and (item removal where required).
Choose the date for delivery.
If for any reason they are unable to use the link they can contact AO on 01204 672 866 to arrange a delivery. If they have a query directly relating to a delivery or order confirmation they should contact AO via email on glasspoolorders@ao.com Glasspool and AO really appreciate your patience during this period and AO aim to get in touch as soon as possible
AO are following government and NHS advice. They will call the person receiving the item before a delivery, to make sure the planned delivery can go ahead. If the person or a member of their household has any of the symptoms of COVID-19 and are self-isolating they will not be able to deliver or install the item. The person receiving the item will need to contact AO on 01204 672866 to arrange an alternative delivery date.
If the household is not self-isolating, AO will ask them to wait in another room while they deliver and install the item. The driver will ask to wash their hands when arriving and leaving the home. They will not ask any member of the household to sign any delivery paperwork.
https://ao.com/help-and-advice/delivery-and-services/delivery/
AO can only deliver these items to just inside the doorstep of the home. When the driver arrives, they will knock on the front door and wait at least two metres away from the door.
Please advise the person you are supporting of these protocols.
Latest stock and services
| Item | Delivery | Installation | Removal |
|---|---|---|---|
| Gas and electric cookers | Yes | Yes | Yes |
| Fridge-freezers (free standing) | Yes (entrance to home only) |
No | Yes |
| Fridges (under-counter) | Yes (entrance to home only) |
No | Yes |
| Tumble Dryers | Yes (entrance to home only) |
No | Yes |
| Microwaves | Yes (entrance to home only) |
No | No |
| Freezers (under-counter) | Yes (entrance to home only) |
No | Yes |
| Washing machines | Yes | Yes | Yes |
| Washer/dryers | Yes | Yes | Yes |