Small grants making a big difference
From Monday 20th March 2023
We will not be able to accept any new applications from organisations who wish to register with us, nor can we accept any additional branches of organisations already registered with us. Further information will be provided during April.
However, if the branch of your organisation at which you are based is already registered on GrantsPlus, you may still register for your own individual user account on GrantsPlus by following the instructions shown here
To track the progress of an application, please check GrantsPlus for the latest information, log-on and enter the GA reference number.
Please refer to the FAQS on application status.
If the offer was for a bed/mattress our supplier Dreams Ltd will contact the person receiving the item within 7 working days of receiving an order from Glasspool, to arrange a delivery date. If Bedding was also requested, we are currently unable to provide this directly via our supplier and the grant for bedding will be made via a bacs payment to your organisation. Please visit the Dreams website for information about their social distancing protocols. Click on the link below and scroll to the section ‘Social Distancing and what to expect on day of delivery’
https://www.dreams.co.uk/delivery-information
Dreams can be contacted on 01628 535 336
Please find below the latest delivery guidance from AO.
AO will send a link to the person receiving an item via a text message within 5 working days of receiving an order from Glasspool. The link, once clicked, will take them to a dedicated website where they can complete the order in two simple steps.
They will be asked to:
Answer some short questions to ensure smooth delivery, installation and (item removal where required).
Choose the date for delivery.
If for any reason they are unable to use the link they can contact AO on 01204 672 866 to arrange a delivery. If they have a query directly relating to a delivery or order confirmation they should contact AO via email on glasspoolorders@ao.com Glasspool and AO really appreciate your patience during this period and AO aim to get in touch as soon as possible
AO are following government and NHS advice. They will call the person receiving the item before a delivery, to make sure the planned delivery can go ahead. If the person or a member of their household has any of the symptoms of COVID-19 and are self-isolating they will not be able to deliver or install the item. The person receiving the item will need to contact AO on 01204 672866 to arrange an alternative delivery date.
If the household is not self-isolating, AO will ask them to wait in another room while they deliver and install the item. The driver will ask to wash their hands when arriving and leaving the home. They will not ask any member of the household to sign any delivery paperwork.
https://ao.com/help-and-advice/delivery-and-services/delivery/
PLEASE READ - IMPORTANT NOTE REGARDING FAILED DELIVERIES:
Dear Support Worker, please remind/support your service users to be at home at the time/date agreed with AO. In most cases we cannot offer a second delivery attempt. Hundreds of recipients are missing appointments, resulting in high delivery costs, and reducing the number of people we can help. Please assist your service user to choose a suitable and convenient delivery date from the outset (e.g. have they checked their diary for appointments before booking the delivery?) If your service user needs to change the date, they should call AO on 01204 672866, or email AO at: glasspoolorders@ao.com at least 48 hours before the delivery date to rearrange. Thank you for your support.
Before booking delivery:
For cooker installations: Please check that there is the correct fuel type (gas or electric) working connection already in place for the cooker to be connected, and the space around your hob (called the ‘Hot-Zone’) will need to be free from switches, cooker hoods and flammable items, including cupboards and wallpaper. Please see the links below for further information on this. Thank you for your support.
For washing machine installations: Plumbing and waste pipes must already be in place, including holes in cupboards to feed pipes through. Please see the link below for further information on this. Thank you for your support.