Essential Living Fund FAQs

There are currently no changes to services that our suppliers are providing. Please see Glasspool Grants Status page for more information.

If you can’t remember your password, enter your registration email address and click the red ‘Password Reset’ button found in the log in box.

You will then be sent a password reset email.

To track the progress of an application, please check GrantsPlus for the latest information. Log in to GrantsPlus using your username and password and enter the GA reference number.

AO can be contacted on 01204 672866 (please quote the GA reference if you can)

Dreams can be contacted on 01628 535336 (please quote the postcode)

If you can’t find the information you need on our website, please email us at grants@glasspool.org.uk

We encourage support workers to send us messages via GrantsPlus – it is the most secure way to contact us because emails can be hacked. We answer our GrantsPlus messages every day. However, if you have not heard back from us after five days it may mean that your message has not reached us, so you may then email us at grants@glasspool.org.uk.

Do not include any personal information in an email to meet GDPR guidance. Please include the GA reference number to help us locate the application. If you require a progress update on an application, log in to GrantsPlus using your username and password and enter the GA reference number.

If we cannot offer a grant, we will outline the reason why, such as ‘Out of Scope’ or ‘Previous Award Given’ in the ‘Status Explanation’ box under the ‘Decision’ section of the application, located at the bottom of the Summary Details page.